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Terms and Conditions

By accessing and using, you acknowledge that you have read, understood, and agree to be bound by our Terms and Conditions. These terms apply to all visitors, users, and others who access or use our Service. Shopping with us signifies your explicit consent to these provisions, and represents a binding agreement between you and Webto Webbyrå. For more detailed information, please review our full Terms and Conditions.

1. Introduction

Welcome to, the online store operated by Webto Webbyrå located in Stockholm, Sweden. These Terms and Conditions govern your access to and use of and its associated services. By accessing or using the website, you agree to be bound by these Terms, which, together with our Privacy Policy, dictate our relationship with you in relation to this website.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information), may be transferred unencrypted and involve transmissions over various networks; and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

3. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

4. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

5. Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

6. International Shipping and Delivery offers worldwide delivery where possible. Delivery times and costs may vary depending on the destination and will be detailed at checkout. We work with various international partners to facilitate these shipments and are not responsible for any customs and duties imposed during or after shipping.

7. Payment Methods

We accept payments through Stripe, including credit card payments. All transactions are secured and encrypted.

8. Return and Refund Policy

Due to the customized nature of our products, returns based on customer error such as incorrect size or color are not accepted. We only accept returns in cases where the product is damaged on delivery or the incorrect item is received. In such cases, please contact our customer service at within 14 days of delivery to initiate a return or exchange.

9. Intellectual Property Rights

All graphics, images, and content on the website, works generated from the website, and any software used on the website are the property of Webto Webbyrå or its licensors and are protected by copyright and international conventions. The designs featured on products are the exclusive property of Webto Webbyrå and may not be used or replicated without permission.

10. User Comments, Feedback, and Other Submissions

If you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

11. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy.

12. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

13. Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others.

14. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

15. Indemnification

You agree to indemnify, defend, and hold harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

16. Severability

In the event that any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

17. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

18. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to the service constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

19. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Sweden.

20. Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

21. Conclusion of Contract

When you place an order on, you confirm that your purchase is for personal, non-commercial use. Your contractual agreement is with Webto Webbyrå, the company that operates A contract is legally binding once you click the purchase button and receive an order confirmation email. We reserve the right to refuse or cancel orders that are suspected to be fraudulent or generated by automated systems.

22. Prices, Shipping Costs, and Delivery Conditions

The prices displayed at the time of ordering include VAT and are final. covers standard shipping costs unless a specific shipping method, like express delivery, is chosen. Additional shipping fees may apply for orders below a certain threshold, which will be clearly communicated before you finalize your order. Detailed information on shipping policies is available in our shipping terms and conditions.

23. Payment Methods accepts various forms of payment including credit cards and advanced payments through Stripe. Available payment options at the time of ordering will be clearly stated on the payment page.

24. Using Vouchers

Promotional and gift vouchers issued by can be redeemed during the checkout process. The terms and conditions applicable to each voucher type will be specified at the time of issuance and during redemption.

25. Refunds

Refunds are processed automatically to the original method of payment upon the receipt and inspection of the returned merchandise, provided it meets our return criteria.

26. Customer Service

For assistance, please refer to the help section on our website or contact us directly at Our customer service team is dedicated to assisting you with any queries or issues.

27. Reporting and Complaints Procedure provides a mechanism for the reporting of content or products that violate legal standards or our terms of use. Upon submission, we will review the report and inform you of the outcome. If no action is taken, there is an option for the decision to be reviewed upon request.

28. Return Policy

28.1 General Conditions for Returns

At, we strive to ensure the highest quality in the products we offer. Due to the customized nature of our products, all sales are final except in cases where the product is defective or incorrect.

28.2 Conditions for Acceptable Returns

Returns are accepted under the following conditions:

  • Damaged on Arrival: Products that are received damaged, with proof required in the form of photographic evidence submitted to our customer service.
  • Incorrect Product Received: If the product delivered is different from what was ordered, as evidenced by your order confirmation.

28.3 Non-Returnable Items

Due to the nature of our products, items that do not meet the criteria of being damaged or incorrect are generally not returnable. This includes:

  • Products that are printed or customized based on specific customer specifications, such as custom text, colors, or designs, unless the product is defective.
  • Products that have been used or altered by the customer in any way that could diminish their resale value.

28.4 Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to us at within 14 days of receiving your product to express your desire to return the defective or incorrect item. Please include your order number, details about the product, and the reason for return.
  2. Proof of Issue: Include photographic evidence of the damaged or incorrect item as part of your initial communication. This will assist in expediting the returns process.
  3. Return Authorization: Upon review, if your return is approved, we will provide instructions and a return shipping label, where applicable.

28.5 Processing Returns

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the product received.

28.6 Refund Issuance

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, typically within 7 to 14 business days.

28.7 Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

28.8 Exchange Policy

Due to the customized nature of our products, we do not offer an exchange service. If you receive a defective or incorrect item, you will need to return the item for a refund and place a new order for the correct or desired product.

28.9 Shipping Costs for Returns

If the return is due to our error (e.g., incorrect or defective item), we will cover the shipping costs for returning the goods. If the return is shipped internationally, you may be responsible for potential customs duties and taxes, depending on your location.

28.10 Handling Returned Goods

All returned items must be in the same condition that you received them, unworn and unused, with tags, and in their original packaging. Items returned to us that do not meet these conditions will be sent back to the customer at their expense.

28.11 Discretionary Returns

In exceptional circumstances, if a return is requested that does not fit the standard criteria (damaged or incorrect), reserves the right to make discretionary decisions on a case-by-case basis. These decisions are final and binding.

28.12 Statutory Rights

Nothing in our Return Policy affects your statutory rights, especially regarding any rights you have in receiving a product that is as described, fit for purpose, and of satisfactory quality.

29. Amendments to Terms and Conditions reserves the right to amend these terms and conditions at any time. All amendments to these terms will be posted online. Continued use of the site will be deemed to constitute acceptance of the new terms and conditions.

30. Dispute Resolution

Any disputes related to or arising out of these terms and conditions or your use of the website shall be resolved through arbitration, pursuant to the rules of the Arbitration Institute of the Stockholm Chamber of Commerce. The arbitration shall be conducted in Stockholm, Sweden, and the language of the arbitration shall be English.

31. Severability

If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms and conditions will continue in effect.

32. Entire Agreement

These terms and conditions, together with the Privacy Policy and any other legal notices published by on the website, shall constitute the entire agreement between you and concerning the website and services.

33. Company Information is operated by Webto Webbyrå, a company registered in Sweden. For any inquiries, you may contact us via email at We are committed to transparency and open communication with our customers.

34. Ethical Sourcing Policy is committed to ensuring the ethical sourcing of all materials used in the production of our products. We adhere to international labor standards to ensure that working conditions in our supply chain are safe, workers are treated with respect and dignity, and manufacturing processes are environmentally responsible.

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